1. Who we are
EZBY is a software-as-a-service product operated by Nsquare Microtech ("we", "us") that lets food shops take customer orders from a single QR code. Two roles use the product: (a) shops (subscribed shop owners and their staff) and (b) customers(people scanning a shop's QR to place an order). EZBY is available to shops in multiple countries and currencies.
2. We are not a payment intermediary
EZBY does not collect, hold, route, or settle payments. When you place an order, you pay the shop directly — typically at the counter via cash or by scanning the shop's own payment QR. We have no visibility into whether a payment succeeded, and we are not a party to any dispute between a customer and a shop arising from payment.
3. Menu, prices, currency & fulfilment
The menu, prices, currency, item availability, and order status shown to a customer are set and controlled by the shop. Each shop displays prices in its own chosen currency. We display this information faithfully but do not verify, endorse, or guarantee it. If an order cannot be fulfilled, the shop will cancel it and resolve any payment already collected. Contact the shop directly for refunds.
4. Service availability
We aim for high uptime but do not guarantee uninterrupted service. We may perform maintenance, push security updates, or temporarily disable features. We'll attempt to notify shops of planned downtime.
5. Acceptable use
- Don't use the service to harass, defraud, or impersonate anyone.
- Don't scrape, reverse-engineer, or attempt to circumvent our anti-abuse, rate-limiting, or security mechanisms.
- Shops must list real menu items at honest prices and may not sell items prohibited by applicable law (e.g. alcohol without the required licences, or controlled substances).
6. Subscription and billing (shops)
Shops subscribe to a plan; the tier, price, and currency are shown at signup. We may change pricing with 30 days' notice; an existing subscription stays at its current price for the remainder of its billing cycle. Taxes may apply depending on your location. Cancellation takes effect at the end of the current billing cycle, and we don't prorate refunds for partial periods unless required by local law.
7. Termination
Either party may terminate the relationship for any reason. We may suspend or terminate access immediately if a shop materially violates these terms. On termination, the shop can export its order history within 30 days; after that, we delete it.
8. Liability
To the extent permitted by law, our total liability to a shop in a given billing cycle is capped at the subscription fees paid in that cycle. We're not liable for incidental, consequential, or indirect damages — for example, lost profits from a service outage. Customers do not pay us, and our liability to a customer for use of the customer surface is limited to the amount we charged the customer for it (which is zero). Nothing here limits liability that cannot be limited under applicable law.
9. Governing law & disputes
These terms are governed by the laws of India, and disputes will be resolved by the courts at our principal place of business, except where the mandatory consumer-protection law of your country of residence grants you rights that cannot be waived. Before filing a claim, please contact us in good faith and try to resolve it informally.
10. Privacy
Our handling of personal data is described in the Privacy Policy.
11. Changes to these terms
We may update these terms; we'll change the "Last updated" date and, for material changes affecting shops, give reasonable notice. Continuing to use EZBY after a change means you accept the updated terms.
Contact us
Nsquare Microtech, India · info@nsquaremicrotech.com